FAQS
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FAQS
GENERAL QUESTIONS
Raise your questions and suggestions promptly so that we can receive your feedback faster and communicate and adjust in a timely manner.
You can feel free to contact us at [email protected] or (+86) 138-6117-0057 whenever you have questions or confusions.
For longer battery life and safer storage, it is recommended disconnecting the battery from the tool and storing it in a dry and safe place at room temperature and out of children’s reach. Direct sunlight and direct contact with metal objects should also be avoided. And to ensure long-term performance, you’d better charge the battery once every month when not use.
A battery pack can only be recharged with the charger recommended by the manufacturer. Using a charger with an incompatible battery pack may result in a fire hazard.
Stonewox tools are only compatible with Stonewox Lithium-ion battery packs. Batteries of other brands are not recommended, and Stonewox does not offer warranty service for any damages or malfunctions resulted from the use of such batteries.
To ensure safety and long battery life, itʼs strongly recommended DISCONNECT and REMOVE battery from charger when battery is not in use or finishes charging.
No. Stonewox 20V battery is compatible with the whole 20V Stonewox power tool series, regardless of the battery capacity (ampere hour). But Stonewox 20V battery does NOT work with any of Stonewox 40V power tools. The same goes for Litheli 40V battery.
Check the battery status first. Connect the charger with the mains and install the battery onto the charger. If the charger blinks red and green, the battery may be defective. Please contact our customer support.
Actual powering time varies according to your workload. To extend the powering time, we recommend that you can get a spare battery on standby. Our 4.0Ah battery offers around twice the working time as 2.0Ah models.
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